Virtual Medical Assistant – Physician Practice SupportRole SummaryBioscope Foundry is hiring a Virtual Medical Assistant with deep, hands-on experience supporting physicians in a clinical practice setting. This person will serve as a trusted operational backbone for our foundry clients, and will handle the full spectrum of practice workflows so physicians can focus on patient care. You know what it takes to keep a practice running: you've managed prior authorizations, tracked licenses, handled prescription tasks, coordinated referrals, and kept a schedule from falling apart. That experience is the foundation of this role.What You'll DoPhysician & Practice Support

Manage physician licensing, credentialing, and DEA/state registration renewals — tracking deadlines and coordinating submissions proactively
Process prior authorizations from initiation through approval, including peer-to-peer coordination and appeals
Handle prescription-related tasks including refill requests, pharmacy coordination, medication reconciliation, and controlled substance compliance
Prepare and maintain patient charts for upcoming visits — pulling records, flagging gaps, and ensuring documentation is complete
Manage referral workflows from order entry through scheduling confirmation and record transfer
Support clinical inbox management: triage messages, lab and imaging results, and patient questions, routing to the physician with appropriate context
Coordinate care across specialists, facilities, and ancillary services on behalf of the physician and care team

Patient-Facing & Administrative Operations

Handle patient intake, demographic verification, scheduling, private billing, and creation of superbills.
Communicate with patients regarding appointments, follow-ups, referrals, and outstanding items
Manage task queues, follow-up lists, and outstanding action items to ensure nothing falls through the cracks
Client Onboarding & Workflow Support
Help new practice clients get up and running quickly by mapping existing workflows and filling operational gaps
Serve as day-to-day operational support during the first 30–90 days of client engagement
Document recurring issues, edge cases, and process improvements to strengthen our support model

Workflow Documentation & Automation Support

Systematically document day-to-day workflows in detail — capturing steps, decision points, exceptions, and edge cases — so that processes can be evaluated for automation
Partner with the Foundry team to translate documented workflows into structured SOPs and automation-ready process maps
As automation is introduced, serve as the human-in-the-loop operator who monitors outputs, catches exceptions, and ensures quality before and after handoffs to automated systems
Over time, shift from performing manual tasks to overseeing and supporting the automated workflows you helped build — becoming a key part of continuous improvement

Required Qualifications

4+ years of experience as a Medical Assistant, care coordinator, or practice operations specialist in a physician's office, clinic, or specialty practice
Direct experience managing prior authorizations, prescription workflows, and physician credentialing/licensing
Familiarity with EHR platforms
Exceptional attention to detail and follow-through — you track deadlines and close loops
Clear written and verbal communication; ability to work independently without close supervision
Sound judgment about when to act, when to verify, and when to escalate

Preferred Qualifications

Experience in primary care, internal medicine, or a specialty practice environment
Familiarity with controlled substance regulations and e-prescribing compliance
Experience supporting a solo or small-group physician practice
Background in virtual or remote clinical support roles
Comfort creating SOPs or training materials for practice workflows

What Success Looks LikeIn the first 90 days, you will have taken ownership of complex, time-sensitive workflows — prior auths, licensing deadlines, refill queues — without things slipping. Physicians and practice staff will trust you to handle details independently and surface the right issues at the right time. Clients will feel like they gained a seasoned team member.

Bioscope Foundry

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Virtual Medical Assistant – Physician Practice Support