Job Title: Clinical Operations DirectorType: Full-TimeLocation: Boulder, COSeeking innovative, organized, people-centric leader to further optimize and grow a highly successful regenerative/functional medicine clinicJob SummaryBoulder Longevity Institute (BLI) is a leading internationally recognized regenerative (functional) medicine practice whose goal is to change medicine. We offer our clients a complete range of unique, innovative, and personalized healthcare services. Our clients enjoy access to the most advanced, research-based longevity medicine available, led by Elizabeth Yurth, MD., a dual board-certified, multi-fellowship, internationally acclaimed thought-leader, lecturer, and clinician in the functional/regenerative/cellular medicine space. By combining next-gen orthopedics, regenerative medicine, and cellular medicine, BLI offers the latest in leading-edge treatment options, including Bioidentical Hormone Replacement Therapy, Next-Generation Regenerative Orthopedic Procedures, Regenerative Peptide Therapy, and more.BLI is seeking a highly organized, professional, energetic, and people-centric individual to join our team as Clinical Operations Director. This position will oversee our rapidly growing clinic in Boulder, Colorado. The right candidate will possess a people-first, solution-oriented mindset paired with an intense focus on process improvement and operational efficiency. They must be a natural self-starter with strong attention to detail. This person should also possess strong leadership skills and be comfortable stepping into a management role to support the growth and development of a small, self-sufficient team of clinic staff and providers.We will provide extensive on-boarding to our culture, process, and “tomorrow’s medicine today” orientation, but the right fit will quickly and easily pick up responsibilities and manage them on their own. We are looking for a smart and talented person who wants to be part of an incredibly future-thinking organization that is changing medicine. We are a small team of fun, impassioned, motivated and self-sufficient individuals. We need a vibrant, experienced, organized and engaging Managing Director who fits our culture and can step in to act as the glue for the many facets of the clinic.We are a successful 16 year-old company with a start-up mentality. Working in a fast-paced and rapidly evolving environment should be appealing and exciting to you. If you prefer more traditional approaches to medicine and the business of medicine, then this job will not be a good fit. We expect a lot, but we reward hard work and believe in work-life balance. This role is highly important to the long term growth and vision of BLI, and we need someone who can dive in and have impact right away.Learn more about us at www.BoulderLongevity.com.Your Goals:

Ensure Every BLI Client Receives an Extraordinary Experience.
Ensure we are constantly improving, optimizing, and innovating every element of the client and employee experience, including our internal processes and technology.
Solve daily operational and broader strategic challenges with innovative, people-centric solutions, guided by your experience.
Ensure our financials are accurate and current to allow us to make good strategic decisions as we rapidly add new services and staff.
Support our continued growth, while still maintaining the high-touch, BLI Family culture that has created our international reputation.

Primary Responsibilities:Day-to-Day Office Operations: Making “the magic happen” - efficient and seamless day-to-day operations are critical to our ability to focus on the client experience. Efficient workflow and processes allow our staff to focus on the client instead of “the doing.” Unlike many medical offices, we embrace technology to achieve this. We are actively implementing new technology to achieve our goals. We need someone who can embrace, support, and even expand on what we already have in place.

Identify and continually evolve clinic operations and processes to improve client care, clinic efficiency, and team satisfaction
Use your people-centric skills to engage and improve relationships with clients and our vendor partners
Identify and source new resources (people, technology) to meet the evolving needs of the clinic
Handle escalations or issues that arise in client care or satisfaction

Operations Management: You will manage staff, providers, staff scheduling, staff communication, client communication, client billing issues, client renewals, facilities, supplies and more.

Maintain and expand an awesome work culture that stimulates staff enthusiasm, collaboration, and rapport between colleagues
Engage and inspire team members through dedicated team meetings, programs, events, activities, and whatever else you know will facilitate communication and maintain team morale
Become an advocate and liaison between your team and executives
Conduct regular all-team meetings
Help to plan all team events and celebrations
Schedule and conduct interviews with potential staff
Coordinate onboarding and training new staff
Communicate regularly with the leadership team on company-wide strategy

Finance and Accounting: Timely accurate financials, including tracking to budget, are essential to allow us to make strategic decisions about investing in education, technology, people, and innovation. Managing A/P, A/R, and regular financial reports is a key responsibility of the position.

With the support of an outside bookkeeper and accountant, oversee clinic financials and ensure timely reporting and accurate operational metrics
Handle client billing issues and questions
Collaborate on broader BLI financial strategy based on clinic revenue, needs, and projections

Skill-set:

You are a charismatic leader who knows how to encourage team members when they're struggling and inspire staff on both good and bad days
You are compassionate with a high EQ
You are a problem solver that looks at the idiosyncrasies of healthcare and asks “Why does it have to be that way?”
You are naturally approachable and level-headed. People like working with you because you know how to have fun while you're making an impact
Strong and fluent in oral and written communication
Extremely detail-oriented – you minimize mistakes because you care about getting it right
You like to work really hard to make things work better – we believe in work hard, play hard
You are self-motivated and self-aware. Everyday is different and has its unique challenges, but the constant opportunities to make things run better is exciting and motivating to you
You have a familiarity with the healthcare system and basic healthcare jargon

TO APPLY:

Please include a short, customized cover letter.
When you send/upload your resume, please upload a PDF format.
Please, no phone calls to our busy office.

Requirements:

5+ years of administrative or operational management, or related experience
Undergraduate or Masters degree (or the gumption to show us it doesn't matter)

Compensation:

Competitive salary commensurate with experience and skill set. Base Salary between $55,000-$90,000 + Profit Share Program Participation
Participation in the Company’s Paid Time Off (PTO) policy.
Participation in the Company’s Paid Holiday plan (12 days of paid holidays including one full week off for Christmas)
Participation in the Company’s in-house employee health benefits plan (no cost curb-side provider consultations, along with labs, supplements, peptides, regenerative services, prescriptions and other company services at zero or discounted rate).
Participation in our 2022 Profit Sharing Plan
Satisfaction in knowing that you are helping people live healthier lives

Who Should Apply:You need to be bright, motivated, organized, innovative, comfortable managing business operations, and ready to apply your skills and experience to making a difference in a business that is at the forefront of the next generation of medicine.What Will Give You an Edge in Getting the Job:

Being an “operations guru” that has a proven track record in business operations
Solid financial experience (Quickbooks experience a plus)
Being massively organized and consistent
Comfortable with technology and innovation (don’t need to be a tech guru, just comfortable)
Excellent interpersonal and staff management skills
Excel in an environment of ongoing evolution and change
A personal interest in optimized health and next generation medicine
Have experience in client engagement and communication

In Summary:Our tagline is “Tomorrow’s Medicine Today” and we have consistently provided the innovation and new treatment protocols to back that up. This innovation and laser-like focus on improving our client’s lives has led to dramatic growth. We are now looking for an innovative Clinical Operations Director with the organizational, problem-solving, and people skills to take us to the next level.If you would like to be part of a rapidly evolving company committed to providing an extraordinary client experience, changing the way medicine is practiced, and improving lives every day – if you would like to become part of The BLI Family - please apply!BLI will be performing background and reference checks.

Boulder Longevity Institute, LLC

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