Company Overview:Healthy America (HA) is leading the convergence of culinary, health and wellness to offer an unparalleled experience that will introduce consumers to a new marketplace: WellCare.Making optimal health and wellness attainable, our leading-edge health platform connects all aspects of an individual's health (medical, nutritional, psychological, physical), to inspire and empower individuals to reach their highest potential. With tech-powered solutions and modern and vibrant physical spaces, our omnichannel model creates a deep and ongoing connection between our members and the entire HA team, to offer real-time and personalized supportNourishing food is where we start - delicious, nutritious and healing at a cellular level. Then we level up with an evolved medical and wellness experience that delivers holistic, evidence-guided care by bringing together the best in world therapies and wellness treatments scientifically proven to heal, refresh and rejuvenate whole-health.We seek to deliver a personalized health optimization journey that is joyful, aspirational, sustainable, and above all, fun. So, to round out our approach, we create community. Community which laughs together, supports each other, and grows together, so that we can all love life together.Through the unique convergence of whole, plant-forward food, lifestyle medicine, holistic wellness therapies, and community, together we transform and optimize health for peak life performance for years to come.We are a venture-funded, high-growth startup, working in a fast-paced and dynamic entrepreneurial environment. Flexibility and adaptability to change, self-initiative, critical thinking, and outstanding interpersonal and communication skills will be required to succeed. Role Summary:As Chief Health Officer (CHO), you will be responsible for designing, running, and scaling the medical component of the Wellcare centers. Services include primary care, functional medicine, limited urgent care, health coaching, and nutrition counseling. As our holistic approach to medicine also incorporates elements of wellness (ex. chiropractic care), traditional Chinese medicine and Ayurvedic medicine, you will be responsible for partnering with our Wellness Leaders to integrate such complementary solutions into the overall medical approach. You will also be accountable for providing expertise covering a variety of topics ranging from weight loss to lifestyle-driven disease reversal, and supporting the delivery of programs designed to guide members towards total health optimization.As our physician leader, you will be accountable for ensuring our centers exhibit a palpable culture of excellence focused on quality, member experience, physician and staff engagement, and operational efficiency. You will be responsible for establishing the foundation of high quality, evidence-based medical guidelines rooted in lifestyle medicine, but supportive and respectful of a wide range of treatment modalities. You will assemble and lead a high-performing interdisciplinary team, and above all, you will be accountable for the full compliance and financial performance of the medical component of all centers.In this role, you must serve as an inclusive leader and team player who inspires staff at all levels, and demonstrates excellent interpersonal qualities that build confidence, trust, and credibility.Servant leadership is a part of our DNA, and we expect all our leaders to embrace this model of leadership, while exemplifying integrity and compassion for all our members.This position will be a member of the senior management team.Role Responsibilities:Build and lead a world-class team of lifestyle medicine-oriented experts

Hire, develop, lead a high-performing team of interdisciplinary experts including physicians (primary care, functional medicine, integrative medicine), RDs, health coaches, LCSW & more
Develop staff training curriculum on medical standards of care, protocols of lifestyle medicine, and member encounter strategies, including meeting members where they are
Perform annual and quarterly provider reviews in collaboration with practice manager(s); provide regular coaching and feedback to providers
Accountable for driving cost-effective center resource management aimed at maximizing margins, while delivering clinical effectiveness and a stellar member experience
Accountable for all staff accrediting and licensing standards

Drive healthcare innovation within Wellcare centers

In collaboration with senior management lead the vision, strategic planning and development for the medical component of all HA Wellcare centers, including physician engagement, new offerings to increase member attribution, and healthcare innovation
Establish evidence-based medical protocols for the company as practiced by providers
Contribute to the development of a range of specialty health programs and education offerings (ex. general health optimization, healthcare for corporate executives, chronic disease and more)
Oversee the development of a stand-alone telehealth unit which functions as its own business unit within the HA ecosystem, but is aligned on mission, strategy, and member-experience with brick-and-mortars
Accountability for development of all primary care, functional medicine and integrative medicine offerings within Wellcare centers
Partner with HA Wellness Leaders to incorporate complementary care solutions to deliver a holistic approach to medicine
Support development of HA consumer-facing digital health mobile app designed to support the care-model, drive member behavior change, and provide decision support technology
Drive strategy to enable future insurance coverage of medical services
Analyze system-wide data and run studies on clinical standards of care to identify best practices associated with improved health outcomes; utilize this data to direct ongoing innovation around new health services and programs within the centers
Build a network of virtual condition-specific specialists for partnerships and referrals
Design research studies & submit case reports to obtain independent validation of HA programs

Own clinical quality and outcomes, and continually strive to improve

Establish network-wide center performance expectations which support the goals of consistent clinical performance and practice standards to ensure superior health outcomes and unparalleled member experience
Lead development of policies, clinical standards, guidelines, criteria, and algorithms for medical services while ensuring adherence to all applicable laws and regulations
Accountability for appropriate documentation standards, utilization, quality standards, and continuous quality improvement activities based on clinical outcomes data
Perform chart reviews, audit medical records for accuracy & compliance

Co-manage, lead and scale centers

Review medical monthly reporting by center against KPIs and recommend next steps
Create a robust growth strategy to drive member attribution across the HA network
Accountability for all metrics associated with clinical performance, financial performance, full compliance, and member satisfaction across all centers
Present monthly financial, quality, and operating performance to senior leadership and a recommended strategy to continuously drive and improve center performance excellence
Drive launch of 2-3+ new centers per year across the US, in collaboration with senior leadership

Represent HA in the medical and wellness community

Establish external physician, specialist, ACO, and hospital relationships across different markets to drive referrals to HA
On request, present at conferences, events, etc. and lead grand rounds with the medical team

Your qualifications, experience & interests

Board Certified Physician and Certified in Lifestyle Medicine by ABLM
10+ yrs experience in a primary care clinic seeing patients, including telehealth experience
Institute for Functional Medicine (IFM) certification or Integrative Medicine Board Certification preferred
Committed to delivering a holistic approach to medicine
Proven organizational leadership, with management of interdisciplinary clinical practice teams, with oversight over leaders
Been a leader in high growth startup environments
Experience driving metrics and business outcomes in a practice setting as it relates to population health management, quality benchmarks, and productivity
Experience bridging the gap between the clinical team and the business need (i.e. delivering business outcomes while also driving towards a strong, continuously improving clinical culture)
Decisive prioritization and demonstrated ability to say no to others
Interested in exploring new and innovative approaches to improve health and wellness, including solutions within holistic and eastern medicine
Results-oriented and passionate about disruption in the healthcare space through innovation, impact, scale and rapid expansion
Exhibit a technology forward mindset, and interested in seeking out new technologies within wearables, testing and diagnostics to push healthcare innovation forward
Comfortable owning the responsibility of opening 2-3+ centers per year across the US
Outstanding written and oral communications
Familiarity with EMR systems, insurance partnerships and billing
Willingness to secure active, unrestrictive medical licenses in the states we operate
Willingness to secure Physician Corporations as needed by state
MD or DO from an accredited institution
Live the values of Lifestyle Medicine

Healthy America

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